I just wanted to start off by saying your technician Justin was awesome. He replaced the springs in a timely manner and made sure everything was adjusted properly. Top notch guy! I give him 5 stars.
Now for my overall opinion of your service. First off $135 for a service visit? Obviously I knew that I needed springs replaced but I had no idea how much the total price was going to be. By charging $135 upfront, you are able to charge whatever you want for the repairs once your tech arrives and determines the issue. $635 for replacing 2 springs is a little high considering those springs probably cost less than $100 each. Being more upfront with your customers about a price “range” would be much more appropriate. Also your invoices are not itemized properly. You show quantity but there is no mention of price per item. Would I use your service again? Yes I would, if time didn’t allow me to do the repairs myself.
Was having problems with one of my garage doors. Decided to replace both doors with better insulation ( old doors were 27 years old) and improved aesthetic appeal.
Scott was great. One comment, when i first called I asked for a ball park price. I knew it was low and expected 2x, but I did not expect 3x. You should educate your phone personnel to set a better expectation.
I just wanted to start off by saying your technician Justin was awesome. He replaced the springs in a timely manner and made sure everything was adjusted properly. Top notch guy! I give him 5 stars. Now for my overall opinion of your service. First off $135 for a service visit? Obviously I knew that I needed springs replaced but I had no idea how much the total price was going to be. By charging $135 upfront, you are able to charge whatever you want for the repairs once your tech arrives and determines the issue. $635 for replacing 2 springs is a little high considering those springs probably cost less than $100 each. Being more upfront with your customers about a price “range” would be much more appropriate. Also your invoices are not itemized properly. You show quantity but there is no mention of price per item. Would I use your service again? Yes I would, if time didn’t allow me to do the repairs myself.
- Joel Dimock