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about Precision Door Service

Precision Door Service of New Hampshire
has received 1 review, averaging 1.00 Stars:

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Unlike my experience in 2013, I was quite disappointed with Precision the second time around. Will never contact them again. Had a simple problem with a broken spring. The serviceman quoted $700 to do that and a bunch of other unnecessary things. After saying no, he said he'll do the necessary for $400. Thought that was still very high to replace a spring so declined. BEWARE: there's a $135 charge for the service call. This is mentioned on the phone but nowhere in the confirmation letter for the appointment. I declined anyway and got the job done within 15 minutes as expected by a reputable garage door repair company in Nashua. And it cost just $225.

- Rajul Shah

A Response from: Walt Arvin

We are very sorry you didn’t have the experience you were expecting from us. We sincerely believe that our customers deserve to understand the condition of their door(s) and to have us make recommendations on what work is required to solve the immediate problem, as well as, what other things they should consider having done to their door (things that if left unattended will create future problems). Those other recommendations are the options that the customer implied we were chasing him with. In reviewing our safety inspection from the 2013 service call, we can see that we made several of the same recommendations (replacing worn or fatiguing parts that will cause future problems). Again, we feel it’s our job to make suggestions and to then perform the work that the customer wants. Honestly, it’s kinda unfair to position our options in any other way; specifically, to imply that we are suggesting unnecessary work is to simply not understand what a service company is there to do. Stated simply we provide up to three options and walk the customer through them (explaining why) and then perform the services that the customer feels is right for them. Despite serious cost pressures, the prices for the options provided in 2013 were the same as they were in May of 2018. We are totally upfront with our pricing – we do not do any work without receiving authorization. I’m not sure why the customer feels that we should mention our fees multiple times – once we get acknowledgement from the customer we assume they get it.

Mike Maghakian Service Provided:

Broken Garage Door Spring Repair


Technicians: Mike Maghakian
Merrimack Valley Region

(603) 707-4880

(603) 707-4880
Seacoast Region

(603) 323-0750

(603) 323-0750
Monadnock Region

(603) 945-4470

(603) 945-4470
Dartmouth-Lake Sunapee/ Lakes Region

(603) 606-9011

(603) 606-9011
Precision Door Service
Office: (603) 606-9300
1A Rockingham Rd
Unit 2

Londonderry, NH 03053