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Precision Door Service of New Hampshire
about Precision Door Service
has received 5 reviews, averaging 1.00 Stars:
New Boston, NH
Charged me $130 to unplug my garage door opener and plug it back in. Guy was here for 30 seconds. Literally could have told me to do this over the phone.
- Matthew Barmmer
I just listened to the recording of the call you had with our scheduling team (which I would be happy to share with you). Given what I heard on that call, you seem completely unjustified in calling our company a derogatory name and giving us such a negative review. For the record, you called us to look at your garage door opener, which YOU thought had a "fried circuit board" your words in the phone call. Our team was completely upfront and told you that we can't diagnose garage door or opener issues over the phone – there are simply too many things to test. Additionally, when you set up the appointment you agreed to pay the $130 service fee, which not only got our technician to your home at the date and time of your choice but paid for the diagnosis of the door and operator. Our technician determined that your operator was fine, all it needed was a reset. So, he performed the reset (unplugged your machine, waited the appropriate time, then plugged it back in, and tested to make sure it worked properly). All said we were there for nearly an hour. That’s what we did. How does this warrant such a negative review and calling us a slanderous name? We feel we treated you with respect and honesty, which is how we do business every day. We are sorry that the fix was so easy that you felt taken advantage of... clearly we feel we did what we were asked to do.
The technician arrived and informed me that since the garage door opener was purchased from Home Depot he could not repair it because he did not have the parts. I was told when I booked the appointment that they fixed ALL types of openers. I told him it was a sensor issue and not a mechanical and again told me he could not work on it because it was from Home Depot, and said he could install a new one for $695.00 and up. He was extremely rude and was more concerned with how he was going to get paid the $115.00 for the service call and 25 point inspection that was never performed. I paid $115.00 for nothing. Would not recommend this company at all. I tried to contact a supervisor at the company and was told none were available and would receive a call back. That was at 9:00 a.m. and it is now 1:00 p.m. with no return call. I feel like this was a scam to get me to purchase a new garage door opener from them that I did not need.
- Cynthia Santabarbara
Thank you for your review. We’re sorry you didn’t have a great experience. We’re glad, however, that we were able to discuss your concerns and refund your service fee. We apologize for any confusion caused by our call center.
Left me hanging for a quote for a week then after calling several times, told me the door I picked on their site wasn't available.
- Bob Jalbert
All I needed was to fix my connections to my garage doors for the 2nd remote and the keypad. Plus, wanted tracks checked and oiled. Doors were new in 2016. Was just a bunch of smoke and mirrors about the price from this guy Mike. $110 to come out, then it was $185 just to spray the garage doors (that otherwise had no problem), then that became $139.95 but he didn't want to do the 2nd door at first. Apparently, I did need a new 2nd remote (not sure, as I gave him 2 other ones that I had just bought batteries for) so that ramped the price up again to be $186.95. He didn't even set up the remotes the way I wanted them. Never again will I hire Precision. I just paid it, because I wanted it done. Hire better employees is my advice.
- Joan Livesey
Unlike my experience in 2013, I was quite disappointed with Precision the second time around. Will never contact them again. Had a simple problem with a broken spring. The serviceman quoted $700 to do that and a bunch of other unnecessary things. After saying no, he said he'll do the necessary for $400. Thought that was still very high to replace a spring so declined. BEWARE: there's a $135 charge for the service call. This is mentioned on the phone but nowhere in the confirmation letter for the appointment. I declined anyway and got the job done within 15 minutes as expected by a reputable garage door repair company in Nashua. And it cost just $225.
- Rajul Shah
We are very sorry you didn’t have the experience you were expecting from us. We sincerely believe that our customers deserve to understand the condition of their door(s) and to have us make recommendations on what work is required to solve the immediate problem, as well as, what other things they should consider having done to their door (things that if left unattended will create future problems). Those other recommendations are the options that the customer implied we were chasing him with. In reviewing our safety inspection from the 2013 service call, we can see that we made several of the same recommendations (replacing worn or fatiguing parts that will cause future problems). Again, we feel it’s our job to make suggestions and to then perform the work that the customer wants. Honestly, it’s kinda unfair to position our options in any other way; specifically, to imply that we are suggesting unnecessary work is to simply not understand what a service company is there to do. Stated simply we provide up to three options and walk the customer through them (explaining why) and then perform the services that the customer feels is right for them. Despite serious cost pressures, the prices for the options provided in 2013 were the same as they were in May of 2018. We are totally upfront with our pricing – we do not do any work without receiving authorization. I’m not sure why the customer feels that we should mention our fees multiple times – once we get acknowledgement from the customer we assume they get it.